{"id":18553,"date":"2025-09-16T21:56:52","date_gmt":"2025-09-16T21:56:52","guid":{"rendered":"https:\/\/namhs.com\/?page_id=18553"},"modified":"2025-11-26T17:20:59","modified_gmt":"2025-11-26T17:20:59","slug":"namhs-billing-policy","status":"publish","type":"page","link":"https:\/\/namhs.com\/namhs-billing-policy\/","title":{"rendered":"NAMHS Billing"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row thb_full_width=&#8221;true&#8221; thb_shape_divider=&#8221;true&#8221; css=&#8221;.vc_custom_1761629288708{background-image: url(http:\/\/namhs.com\/wp-content\/uploads\/2025\/10\/header-billing-MAIN.jpg?id=19151) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; thb_divider_color=&#8221;#ffffff&#8221; thb_divider_height=&#8221;50&#8243; el_class=&#8221;mast-head home-main-call-desk&#8221; divider_shape=&#8221;waves_v2&#8243;][vc_column width=&#8221;1\/2&#8243;][vc_row_inner][vc_column_inner css=&#8221;.vc_custom_1698274709188{padding-top: 25vh !important;padding-bottom: 25vh !important;}&#8221;][vc_column_text css=&#8221;&#8221;]\n<h1 style=\"font-size: 50px !important; line-height: 60px !important; font-weight: 600; color: #3a3838; font-family: 'Josefin Sans'; text-align: left;\">Billing Information &amp;<br \/>\nInsurance Services<\/h1>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/2&#8243;][\/vc_column][\/vc_row][vc_row thb_full_width=&#8221;true&#8221; thb_shape_divider=&#8221;true&#8221; css=&#8221;.vc_custom_1761629377234{background-image: url(http:\/\/namhs.com\/wp-content\/uploads\/2025\/10\/header-billing-MAIN.jpg?id=19151) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; thb_divider_color=&#8221;#ffffff&#8221; thb_divider_height=&#8221;40&#8243; el_class=&#8221;home-main-call-desk-3&#8243; divider_shape=&#8221;waves_v2&#8243;][vc_column width=&#8221;1\/2&#8243;][vc_row_inner css=&#8221;.vc_custom_1760995243142{padding-top: 30px !important;}&#8221;][vc_column_inner css=&#8221;.vc_custom_1761017526047{padding-top: 150px !important;padding-bottom: 150px !important;}&#8221;][vc_column_text css=&#8221;&#8221;]\n<h1 style=\"font-size: 40px !important; line-height: 50px !important; font-weight: 600; color: #3a3838; font-family: 'Josefin Sans'; text-align: left;\">Billing Information &amp;<br \/>\nInsurance Services<\/h1>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/2&#8243;][\/vc_column][\/vc_row][vc_row thb_full_width=&#8221;true&#8221; thb_shape_divider=&#8221;true&#8221; css=&#8221;.vc_custom_1761629990187{background-image: url(http:\/\/namhs.com\/wp-content\/uploads\/2025\/10\/header-billing-MAIN.jpg?id=19151) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; thb_divider_color=&#8221;#ffffff&#8221; thb_divider_height=&#8221;40&#8243; el_class=&#8221;home-main-call-desk-2&#8243; divider_shape=&#8221;waves_v2&#8243;][vc_column width=&#8221;1\/2&#8243;][vc_row_inner css=&#8221;.vc_custom_1760995243142{padding-top: 30px !important;}&#8221;][vc_column_inner css=&#8221;.vc_custom_1761630088011{padding-top: 80px !important;padding-bottom: 60px !important;}&#8221;][vc_column_text css=&#8221;&#8221;]\n<h1 style=\"font-size: 20px !important; line-height: 30px !important; font-weight: 600; color: #3a3838; font-family: 'Josefin Sans'; text-align: left;\">Billing Information &amp;<br \/>\nInsurance Services<\/h1>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/2&#8243;][\/vc_column][\/vc_row][vc_row thb_full_width=&#8221;true&#8221; thb_shape_divider=&#8221;true&#8221; css=&#8221;.vc_custom_1761630144353{padding-top: 10px !important;padding-bottom: 10px !important;background-image: url(http:\/\/namhs.com\/wp-content\/uploads\/2025\/10\/header-billing.jpg?id=19147) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; thb_divider_color=&#8221;#ffffff&#8221; thb_divider_height=&#8221;30&#8243; el_class=&#8221;home-main-call-mobile-1&#8243; divider_shape=&#8221;waves_v2&#8243;][vc_column width=&#8221;1\/2&#8243;][vc_row_inner][vc_column_inner css=&#8221;.vc_custom_1761630176179{padding-top: 80px !important;padding-bottom: 20px !important;}&#8221;][vc_column_text css=&#8221;&#8221;]\n<h1 style=\"font-size: 16px !important; line-height: 26px !important; font-weight: 600; color: #3a3838; font-family: 'Josefin Sans'; text-align: left;\">Billing Information &amp;<br \/>\nInsurance Services<\/h1>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/2&#8243;][\/vc_column][\/vc_row][vc_row thb_full_width=&#8221;true&#8221; thb_shape_divider=&#8221;true&#8221; css=&#8221;.vc_custom_1761629649226{background-image: url(http:\/\/namhs.com\/wp-content\/uploads\/2025\/10\/header-billing-MAIN.jpg?id=19151) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; thb_divider_color=&#8221;#ffffff&#8221; thb_divider_height=&#8221;10&#8243; el_class=&#8221;home-main-call-mobile-2&#8243; divider_shape=&#8221;waves_v2&#8243;][vc_column width=&#8221;1\/2&#8243;][vc_row_inner][vc_column_inner css=&#8221;.vc_custom_1761629773188{padding-top: 40px !important;padding-bottom: 10px !important;}&#8221;][vc_column_text css=&#8221;&#8221;]\n<h1 style=\"font-size: 10px !important; line-height: 16px !important; font-weight: 600; color: #3a3838; font-family: 'Josefin Sans'; text-align: left;\">Billing Information &amp;<br \/>\nInsurance Services<\/h1>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/2&#8243;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;.vc_custom_1764177513435{padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 0px !important;padding-left: 30px !important;background-color: #FFFFFF !important;}&#8221;]\n<h2 style=\"text-align: center; color: #2f3068; font-weight: normal !important; font-size: 30px !important; line-height: 42px !important; text-transform: capitalize!important;\">We\u2019re Happy to Make Your Billing Experience as Easy as Possible<\/h2>\n[\/vc_column_text][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]\n<h4>Billing Department<\/h4>\n<p>Call <a href=\"tel:5302325368\">(530) 232-5368<\/a><br \/>\nBilling Statements<br \/>\nAccount Balance<br \/>\nPayment Plans[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]\n<h4>Insurance Services<\/h4>\n<p>Call <a href=\"tel:5307224843\">(530) 722-4843<\/a><br \/>\nInsurance Coverage<br \/>\nBenefits[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]\n<h4>Hours<\/h4>\n<p><strong>Monday &#8211; Thursday<\/strong><br \/>\n8:30am &#8211; 4:30pm<br \/>\n<strong>Friday<\/strong><br \/>\n8:30am &#8211; 11:30am[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1763435994841{padding-right: 15px !important;padding-left: 15px !important;background-color: #F3F6F7 !important;}&#8221;][vc_column][vc_empty_space height=&#8221;40px&#8221;][vc_column_text css=&#8221;.vc_custom_1764177593401{padding-top: 20px !important;padding-right: 20px !important;padding-left: 20px !important;}&#8221;]\n<h4 style=\"text-align: center; color: #2f3068; font-size: 28px; line-height: 36px; text-transform: capitalize!important; font-weight: normal;\">Insurance Plans we accept:*<\/h4>\n[\/vc_column_text][vc_empty_space height=&#8221;30px&#8221;][vc_row_inner css=&#8221;.vc_custom_1763435988117{padding-top: 0px !important;padding-right: 15px !important;padding-bottom: 10px !important;padding-left: 15px !important;background-color: #F3F6F7 !important;}&#8221;][vc_column_inner width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1763140268416{margin-bottom: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_single_image image=&#8221;19363&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; css=&#8221;&#8221;][vc_single_image image=&#8221;19365&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; css=&#8221;&#8221;][vc_single_image image=&#8221;19370&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; css=&#8221;&#8221;][vc_single_image image=&#8221;19372&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1763140284175{margin-bottom: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_single_image image=&#8221;19375&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; css=&#8221;&#8221;][vc_single_image image=&#8221;19377&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; css=&#8221;&#8221;][vc_single_image image=&#8221;19379&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; css=&#8221;&#8221;][vc_single_image image=&#8221;19381&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;19383&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; css=&#8221;&#8221;][vc_single_image image=&#8221;19386&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; css=&#8221;&#8221;][vc_single_image image=&#8221;19387&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column_inner][\/vc_row_inner][vc_column_text css=&#8221;.vc_custom_1764177567110{padding-top: 20px !important;padding-right: 20px !important;padding-left: 20px !important;}&#8221;]\n<h4 style=\"text-align: center; color: #2f3068; font-size: 20px; line-height: 28px; text-transform: capitalize!important; font-weight: normal;\">*insurance coverage varies by location<\/h4>\n[\/vc_column_text][vc_empty_space height=&#8221;30px&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=&#8221;50px&#8221;][vc_column_text css=&#8221;&#8221;]<img fetchpriority=\"high\" decoding=\"async\" class=\"alignright size-full wp-image-18579\" src=\"http:\/\/namhs.com\/wp-content\/uploads\/2025\/09\/billing-content-1.jpg\" alt=\"North American Mental Health Services\" width=\"400\" height=\"281\" srcset=\"https:\/\/namhs.com\/wp-content\/uploads\/2025\/09\/billing-content-1.jpg 400w, https:\/\/namhs.com\/wp-content\/uploads\/2025\/09\/billing-content-1-300x211.jpg 300w, https:\/\/namhs.com\/wp-content\/uploads\/2025\/09\/billing-content-1-380x267.jpg 380w, https:\/\/namhs.com\/wp-content\/uploads\/2025\/09\/billing-content-1-20x14.jpg 20w, https:\/\/namhs.com\/wp-content\/uploads\/2025\/09\/billing-content-1-190x133.jpg 190w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/><\/p>\n<h4>Special Mental Health Billing Note (Carve Outs)<\/h4>\n<p>Remember as a mental Health Provider we bill the mental health benefits of your insurance plan. Sometimes this is called a \u201ccarve out\u201d.<\/p>\n<p>An insurance carveout occurs when a specific set of healthcare benefits, such as mental health or substance abuse services, is managed separately from a patient&#8217;s primary health insurance plan. This means that while a patient might have one insurance company for their general medical care, their mental health coverage could be administered by a different, specialized insurance company.<\/p>\n<p>Please contact your health plan prior to scheduling an appointment to review your coverage and benefits.[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1758064203412{padding-right: 15px !important;padding-left: 15px !important;}&#8221;][vc_column][vc_column_text css=&#8221;.vc_custom_1758064183339{padding-top: 20px !important;padding-right: 20px !important;padding-left: 20px !important;}&#8221;]<script type=\"text\/javascript\" src=\"https:\/\/form.jotform.com\/jsform\/250346212155043\"><\/script>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;.vc_custom_1758064274517{padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 0px !important;padding-left: 30px !important;background-color: #FFFFFF !important;}&#8221;]\n<h3 style=\"text-align: center; color: #2f3068; font-weight: normal !important; font-size: 32px !important; line-height: 44px !important; text-transform: capitalize!important;\">NAMHS Billing Frequently Asked Questions<\/h3>\n[\/vc_column_text][vc_tta_accordion title_tag=&#8221;h3&#8243; color=&#8221;white&#8221; active_section=&#8221;1&#8243; collapsible_all=&#8221;true&#8221;][vc_tta_section title=&#8221;Do you offer a sliding fee scale?&#8221; tab_id=&#8221;1758064298482-d9f92920-7596&#8243;][vc_column_text css=&#8221;&#8221;]\n<p>We do not have a sliding fee scale, but we offer payment plans for established patients. Please contact our Billing Department for details.<\/p>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Why must my primary insurance be billed before my secondary insurance?&#8221; tab_id=&#8221;1758064298493-9be7860e-8288&#8243;][vc_column_text css=&#8221;&#8221;]\n<p>Insurance companies require that your primary insurance is always billed first. This is because both your primary and secondary insurance companies are aware of each other, and the secondary plan will not process a claim until they see how the primary plan has handled it. This process is called Coordination of Benefits (COB).<\/p>\n<p>Once the primary insurance reviews the claim, they send an Explanation of Benefits (EOB), showing what was paid and what is left over. Only then can your secondary insurance look at the claim and decide if they will cover any of the remaining costs. If we try to bill the secondary insurance first, it will automatically be denied.<\/p>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How can I see my true account balance or get an itemized statement?&#8221; tab_id=&#8221;1758066396181-e5d035c6-3c32&#8243;][vc_column_text css=&#8221;&#8221;]You can view your current balance through the Patient Portal or by calling the Billing Department. [\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How can I get an explanation of a bill I received?&#8221; tab_id=&#8221;1758066537005-36ab4a94-b075&#8243;][vc_column_text css=&#8221;&#8221;]For details about a bill, you may call the Billing Department, check the Patient Portal, or contact your health plan for an \u201cExplanation of Benefits\u201d.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Do you accept my insurance and what is my co-pay?&#8221; tab_id=&#8221;1758066708321-6b732600-4068&#8243;][vc_column_text css=&#8221;&#8221;]To confirm insurance acceptance, please call our Insurance Services team. Co-pays vary by plan, so we will verify your co-pay by checking with your insurance provider.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How can I check my insurance eligibility?&#8221; tab_id=&#8221;1758067138896-7afbaccd-0f92&#8243;][vc_column_text css=&#8221;&#8221;]You can call our Insurance Services team or contact the member services number on the back of your insurance card. If your card lists a specific mental health number, use that for mental health coverage questions.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What are the self-pay (cash-pay) costs?&#8221; tab_id=&#8221;1758067195602-26cb703d-d765&#8243;][vc_column_text css=&#8221;&#8221;]We offer a discounted rate for self-pay patients. Fees vary by service. We can provide an estimated cost before your appointment, but the final amount is determined after your visit. For an estimate, please call the Billing Department in advance.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_empty_space][\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row thb_full_width=&#8221;true&#8221; thb_shape_divider=&#8221;true&#8221; css=&#8221;.vc_custom_1761629288708{background-image: url(http:\/\/namhs.com\/wp-content\/uploads\/2025\/10\/header-billing-MAIN.jpg?id=19151) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; thb_divider_color=&#8221;#ffffff&#8221; thb_divider_height=&#8221;50&#8243; el_class=&#8221;mast-head home-main-call-desk&#8221; divider_shape=&#8221;waves_v2&#8243;][vc_column width=&#8221;1\/2&#8243;][vc_row_inner][vc_column_inner css=&#8221;.vc_custom_1698274709188{padding-top: 25vh !important;padding-bottom: 25vh !important;}&#8221;][vc_column_text css=&#8221;&#8221;] Billing Information &amp; Insurance Services [\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/2&#8243;][\/vc_column][\/vc_row][vc_row thb_full_width=&#8221;true&#8221; thb_shape_divider=&#8221;true&#8221; css=&#8221;.vc_custom_1761629377234{background-image: url(http:\/\/namhs.com\/wp-content\/uploads\/2025\/10\/header-billing-MAIN.jpg?id=19151) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; thb_divider_color=&#8221;#ffffff&#8221; thb_divider_height=&#8221;40&#8243; el_class=&#8221;home-main-call-desk-3&#8243; divider_shape=&#8221;waves_v2&#8243;][vc_column width=&#8221;1\/2&#8243;][vc_row_inner css=&#8221;.vc_custom_1760995243142{padding-top: 30px !important;}&#8221;][vc_column_inner css=&#8221;.vc_custom_1761017526047{padding-top: 150px !important;padding-bottom: 150px !important;}&#8221;][vc_column_text&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-18553","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - 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